Article 1 — Definitions

In these Terms and Conditions, the following definitions apply:

1. Additional Agreement: Any supplementary service or product arrangement connected to the main order.
2. Reflection Period: The cooling-off period during which a customer may cancel an order under applicable law.
3. Consumer / Customer: Any natural person purchasing products for personal, non-commercial use.
4. Day: Calendar day.
5. Digital Content: Any data provided electronically.
6. Sustainable Data Carrier: Any durable format including email that allows customers to store and retrieve records.
7. Right of Withdrawal: The customer's right to cancel a distance order within the cooling-off period.
8. Company / We / Us: The Hong Kong registered business operating this website.
9. Distance Contract: Any online order concluded via this website.
10. Standard Withdrawal Form: Official cancellation form where applicable.

Article 2 — Company Identity

Company Name: Soline Limited
Business Address: RM 5017, /F 5, YAU LEE CENTRE, 45 HOI YUEN ROAD, KWUN TONG, HONG KONG
Contact Number: +852 96001223
Email: info@laymis.com
Hong Kong Business Registration Number: 80260030-000-04-26-8
Tax Reference: Hong Kong BR Tax ID

This business is registered in Hong Kong and operates internationally, serving global customers including the Middle East, Europe, and other regions.

Article 3 — Applicability

1. These Terms and Conditions apply to all offers, orders, purchases, and website transactions of the Company.
2. These terms are permanently available on the website for customer review before purchase.
3. By placing an order, the customer fully accepts these Terms and Conditions.
4. If any product-specific terms conflict with general terms, the version most favorable to the customer shall apply, subject to Hong Kong law.

Article 4 — The Offer

1. All product descriptions, photographs, and specifications are accurate as far as commercially reasonable.
2. Product images are for reference only. Natural stone products will display natural variations in color, texture, inclusion, and pattern between individual pieces.
3. Obvious typographical errors, pricing errors, or website mistakes are not binding on the Company.
4. All offers clearly state the customer's rights and obligations upon purchase.

Article 5 — The Agreement

1. A binding agreement is formed once the customer completes checkout and payment.
2. The Company will confirm all orders electronically.
3. The Company maintains secure technical systems for online transactions.
4. The Company reserves the right to refuse any order for reasonable commercial reasons, including fraud risk, abnormal orders, or regulatory restrictions.
5. After order confirmation and before shipment, the customer will receive full order information including delivery rules, warranty details, return policy, and dispute terms.

Article 6 — Right of Withdrawal & Return Policy

1. EU / EEA Customers (Statutory Cooling-off Period)

Customers residing in the European Union or EEA have a 14-day legal cooling-off period to cancel their order without reason, starting from the day the customer receives the goods.

2. Global / Middle East / All Other Regions

No mandatory statutory cooling-off period applies. The Company voluntarily provides a 7-day after-delivery return window for unused, unmodified, original-condition standard products only.

3. Important Industry Rule for Tasbih & Gemstone Products

Natural stone beads, tasbih, and handcrafted accessories naturally vary in:

• Color shade
• Surface texture
• Mineral lines
• Minor inclusions
• Grain pattern

These differences are natural characteristics and not product defects, and cannot be used for returns or disputes.

Article 7 — Customer Obligations During Reflection Period

1. Customers must handle all products carefully. Only inspection to verify product nature and function is permitted.
2. Any excessive wear, modification, cutting, restringing, or damage caused by the customer will result in value deduction or full refusal of return.
3. If the customer modifies the product (re-corded, resized, adjusted) the product becomes non-returnable.

Article 8 — Exercise of Withdrawal Right & Costs

1. To cancel an order, the customer must notify the Company clearly within the cooling-off period.
2. Returned items must be sent back within 30 days of cancellation notice.
3. All products must be returned with original packaging and accessories.
4. For all non-quality related returns: the customer shall bear all round-trip shipping fees, international courier charges, customs duties, import taxes, clearance fees, and any local government levies.
5. If the customer requests paid services such as restringing, repair, or modification: all return shipping, outbound shipping, and cross-border taxes are fully borne by the customer.

Article 9 — Company Obligations Upon Cancellation

1. The Company will process refunds within 30 days of receiving the returned goods or valid return proof.
2. Refunds will be issued via the original payment method.
3. The Company does not refund extra delivery fees chosen by the customer for faster shipping.

Article 10 — Exclusion of Right of Withdrawal

The following products and services are NOT eligible for return, exchange, or cooling-off cancellation:

1. All custom-made, personalized, sized, or customer-specified products
2. Any product that has been modified, resized, restrung, cut, or adjusted by the Company per customer request
3. Repaired products, re-corded tasbih, and after-sales serviced items
4. Natural stone products returned due to natural color difference, texture variation, or minor mineral characteristics
5. Opened hygiene-sensitive accessories
6. Special-order materials or bulk custom orders
7. Completed paid restringing and maintenance services

Once processed, customized and serviced items are final sale and non-refundable.

Article 11 — Pricing & Taxes

1. All website prices are final and include local Hong Kong taxes.
2. All international import duties, customs taxes, VAT, clearance fees, and local charges in the buyer's country are the sole responsibility of the customer.
3. Prices are subject to adjustment if raw material costs fluctuate significantly, with prior customer notice.
4. No hidden fees apply for standard orders.

Article 12 — Compliance and Product Warranty

1. The Company warrants all products to be free from manufacturing defects at the time of shipment.
2. Every order is fully video-recorded during packing and dispatch to confirm product condition, completeness, and packaging integrity before shipment.
3. Natural variations in gemstones do not constitute quality defects.
4. Additional after-sales services such as spare cord provision are provided as a courtesy and do not extend formal warranty liability.

Article 13 — Delivery, Shipping & Risk Allocation

1. Delivery address is the customer's provided shipping address.
2. Standard delivery will be completed within 30 days of order confirmation unless otherwise agreed.
3. If shipment is delayed, the customer will be notified within 30 days.
4. Risk of loss, damage, customs seizure, or transit issues transfers to the customer immediately after the goods are collected by the international courier.
5. The Company is not responsible for delays, customs holds, local import restrictions, or destination-country fees.

Article 14 — Continuous Performance Contract

This article is not applicable. The Company only sells physical one-time retail products and does not provide ongoing subscription services.

Article 15 — Payment Terms

1. Customers shall complete payment according to the checkout process.
2. Custom orders may require deposit payment as agreed.
3. The customer is responsible for verifying payment details.
4. Late payments will incur lawful interest according to Hong Kong commercial practice.

Article 16 — Complaints Procedure

1. All complaints must be submitted with clear description and evidence within a reasonable time after discovery.
2. The Company will respond to all valid complaints within 14 working days.
3. The Company will attempt friendly resolution before formal dispute proceedings.

Article 17 — Governing Law & Dispute Resolution

1. These Terms and Conditions are exclusively governed by the laws of Hong Kong SAR.
2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
3. All disputes shall be settled under the jurisdiction of Hong Kong courts.
4. For international customers including Middle East clients, non-exclusive Hong Kong jurisdiction applies.

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Mobile Message Service Terms and Conditions

Last Updated: 2025

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