Duties and Taxes

When you order from Soline Limited and have it shipped to another country, there may be import taxes, customs duties or fees added by that country. These charges are usually due when the package arrives. Soline Limited does not cover these costs, and it's the customer's responsibility to pay for them. Before purchasing, we suggest checking your country's customs and duty rules to determine if there will be extra charges. We are located in Hong Kong and cannot predict if duties will be charged or how much they will cost, which usually range from 5% to 25% of the order total (item price + shipping).

Important for US/UK/EU/International orders: Please note that we do not calculate or charge VAT during checkout. As a result, the customer will be charged by the post office upon delivery. If an order is returned to us due to unpaid taxes, we will refund the purchase price minus shipping and handling costs. We kindly ask that you respond promptly to any SMS/messages/notes from your local post office to avoid the item being sent back to us.

Delivery Date

Soline Limited does its best to ship every order out within the next business day after it's confirmed. The majority of our orders are shipped using [COURIER NAME], depending on availability and transit times to your destination. If you need special services, please contact us before placing your order. We do our best to find the lowest reliable shipping methods for our customers and deliver your order as soon as possible. However, we cannot guarantee a specific delivery date for orders outside of Hong Kong.

Return Address

13/F, Henning Commercial Building
164-166 Hennessy Road
Wan Chai, Hong Kong

To initiate a return:

Email: info@laymis.com

Phone: +852 96001223

If you are sending the package on your own, please include your order number and reason for return inside the package. To help expedite the refund process, please send your shipment tracking number via email, live chat, or text message.

We offer a 15-day return period, during which any item can be returned to us for any reason (see exceptions below).

• If you receive a defective item, we will issue a full refund.
• For returns that are not due to defects, refunds will be issued minus actual shipping costs paid by Soline Limited for outgoing shipping, even if the order qualified for free shipping.
• If we provide a return shipping label, its cost will also be deducted from your refund.
• Items returned with customer-caused damage may qualify for a partial refund or store credit only.
• Any customs duties or import charges are the responsibility of the customer.

Return Shipping

We cover return shipping only if:

• We ship the wrong product
• The product is missing parts or accessories

In those cases, we also refund original shipping charges.

For returns due to customer reasons, such as accidental orders, incorrect sizing, no longer needing the item, or finding a lower price elsewhere, we may deduct both the actual shipping cost, even if the order qualified for free shipping, and, if we provide a return label, the cost of that label. Any customs duties or import charges are the responsibility of the customer.

International Order Returns

We ship most orders within 24 hours, regardless of destination. Some international orders may incur customs duties or import taxes in the destination country.

Most international packages are shipped via Registered Mail (signature required). If no one is available to sign for the package, a pickup notice will be left. If the package incurs duties, you will be notified to pay them at your local post office.

If a package is returned to us as "Unclaimed," we will refund the product only, not the shipping cost. For orders with free shipping, the actual shipping costs we paid will be deducted from the refund.

We will accept returned products without question. However, if the return is not due to our error, any prepaid return shipping label and original shipping expenses will be deducted from the refund. Any customs duties or import charges are the responsibility of the customer.

Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by submitting a return or cancellation request through your account before the withdrawal period expires.

Once we receive your withdrawal request, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the date we receive your request. Refunds will be issued using the same payment method you used for the original transaction.

You are responsible for the cost of returning goods unless otherwise stated. Goods must be returned promptly after notifying us of your withdrawal.

The right of withdrawal does not apply to customized or personalized items, or sealed goods that are not suitable for return due to health or hygiene reasons once opened.

General Note

Please note that the size of the beads and designs affects how precisely we can adjust the fit. Because we work with beads and designs in a variety of sizes, slight size variations may occur and exact sizing may not always be possible. For example: requesting 7.5 inch instead of 7.4 inch has no impact. Also, slight size variations may occur between previous orders because of different bead size or designs.

Please let us know if you need any assistance with this at info@laymis.com.

Cancellation Policy

If you need to cancel your order, please email us within 24 hours of placing it.