We are based in the Hong Kong, where all of our products are crafted. From our location, we handle all aspects of production and shipping, ensuring that each piece meets our high standards of quality.

From the moment we receive your order, it takes 3-5 business days to craft your product(s) and then it is ready for shipment.

Upon readiness for shipment, you'll receive an email containing a track and trace code. If you haven't received this code, kindly check your spam folder. Should you still not find it, contact us at info@laymis.com or +85296001223 and we'll assist you in tracking your order and updating you on its status.

Please ensure that we have the correct wrist size and delivery address to complete your order efficiently.

Please check your email (and the spam inbox).

Sometimes we reach out if the wrist size is missing from the order, or if the submitted wrist size seems unusually large or small. We may also contact you if the address is invalid or if we need additional information.

Please keep in mind that we will reach out multiple times. After three weeks, if we have not received a response, we will send the order with the submitted wrist size. If no wrist size was submitted, we will make it with our average wrist size of 6.3inches / 16cm.

Yes, We are delighted to create exclusive products together with you！But it depends on the products and what you envision is possible with this particular bracelet. Keep in mind that for a custom design, the price of the product may change. Please reach out to us at info@laymis.com or +85296001223 with your design ideas, and we will let you know what we can do!

We do not recommend wearing the product during certain activities, as they can damage both the gemstones and accessories over time. The durability of the stones varies; some are harder and more resistant, while others are softer and more susceptible to damage. For more information on how to properly care for your product, please refer to our guide: Taking care of your https://laymis.com/how-to-care-for-your-jewelry/

Reach out to us, and we can check if we have any small inventory left or assist you with finding a good alternative product.

If you have already placed the order, you can simply reply to your order confirmation email to let us know. We will assist you in arranging the production process as soon as possible

For shipping, we use priority services to get it to you as quickly as possible. You can also contact us at info@laymis.com or +85296001223 before hand, and we will happily see what we can arrange!

We offer complimentary gift wrapping for all custom-made products. For regular items, please contact us if you require gift wrapping, which is available at an extra charge.

Delivery times vary by country and region due to different courier services. If you need an estimated delivery timeframe, please contact us and we will confirm with the courier.

We use high-quality cords that won’t snap with regular use. Just in case, we include spare strings with every product. If you have trouble restringing it yourself, feel free to contact us. We offer a paid restringing service for issues not caused by manufacturing defects, and customers shall cover all round-trip shipping fees as well as any applicable taxes and customs duties. Additionally, we record the packing process via video for all shipments to ensure all items are in perfect condition before dispatch.

Wrap a measuring tape around your wrist, right against the bone

Do not add any extra length to your wrist measurement. This often results in bracelets that are too large and may lead to disappointment. Stay true to the size you have measured.

In step two, you can choose your preferred fit: tighter, standard, or looser.

Use a piece of string: wrap it around your wrist, mark where it overlaps, then measure it flat with a ruler.

Once you have your wrist measurement, let us know your fit preference:

Tight, Standard, or Loose.

Example: “7.25 inches, Loose”

Tight Fit: Snug on the wrist (little to no movement).

Standard Fit: Comfortable everyday fit (slight movement).

Loose Fit: Relaxed fit with extra room (noticeable movement).

Note: Tight fit isn’t possible with a clasp—we need to allow room for easy opening and closing. If you still prefer it snug, we’ll try to adjust, but it may not be feasible due to bead size.

Please keep in mind that the bead size and design can affect how precisely we can adjust the fit.

We use wrist size rather than bracelet length, because we offer many different designs and bead sizes.

A bracelet is a bit like a circle around your wrist. Larger beads take up more space than smaller beads, so a bracelet with 12 mm beads may need a different total length than a bracelet with 4 mm beads, even if both are made for the same wrist size.

That is why an 7inch/18cm wrist size does not mean the bracelet itself will measure exactly 7 inch/18cm in length. The bracelet may be longer, depending on the bead size and design, but it is still made to fit an 7inch/18cm wrist.

Please note that bead size and design can also affect how precisely we can adjust the fit. Because we work with many different natural stones, bead sizes, and designs, slight size variations may occur. Exact sizing may not always be possible, and slight differences may also occur between previous orders because of different bead sizes or designs.

When surprising someone with a gift, we completely understand that measuring their wrist isn't an option, as it would ruin the surprise. The most common wrist size is 7.25 inch/18.5cm. And perhaps the following general overview of sizes could be of assistance:

Size Wrist Circ.

XXS 5.5 Inch / 14 cm

XS 6 Inch / 15.2 cm

S 6.5 Inch / 16.5 cm

M 7 Inch / 17.8 cm

L 7.5 Inch / 19 cm

XL 8 Inch / 20.3 cm

XXL 8.5 Inch / 21.5 cm

XXXL 9 Inch / 22.9 cm

Creating your custom-made bracelet takes 3-5 business days, provided you have submitted your wrist size and a valid shipping address. Once completed, your order is prepared for shipping. We use 我们的快递 for both international and local deliveries. Delivery times typically range from 8-15 business days, depending on your location.

*For resizing request, shipping fees may apply. To ensure the perfect fit, please check out our size guide before placing your order.

Please note that shipments to the Middle Eastern region (the UAE, Bahrain, Israel, Kuwait, Saudi Arabia, Oman etc.) may experience delays. While we do our best to ensure timely delivery, we cannot be held responsible for delays or lost packages once the order has been shipped.

Your order may be subject to VAT, import duties, and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the total value of the package contents and cannot alter this value.

If an order is refused or isn't picked up at the local （我们的快递） office you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.

We ship all orders with （我们的快递） to ensure reliable and efficient delivery. While we place our trust in their reliability, certain factors, such as weather conditions or unforeseen delays, may be beyond our control. Shipping errors are rare, and we take every measure to ensure your order is handled with care within the aspects we can manage.

If the tracking shows “delivered” but you have not received your package, please contact us as soon as possible, preferably within 10 days. This allows us to open an investigation with the carrier while it is still possible. After this timeframe, the carrier may no longer accept a claim or investigation, and resolving the issue may take longer or may not be possible.

Laymis takes care in packaging our products to avoid damage and ensure proper delivery. Some products can only be shipped in boxes, while others can be shipped in small flat padded or non-padded envelopes. Laymis is not responsible for lost, delayed, or damaged shipments after they leave our facility. If your package is lost or stolen, you must file a claim with the carrier. Laymis also cannot be held responsible for misdelivery or incorrect shipping information.

We offer a 15-day return period, during which any item can be returned to us for any reason (see exceptions below).

If you receive a defective item, we will issue a full refund.

For returns that are not due to defects, refunds will be issued minus actual shipping costs paid by Laymis for outgoing shipping (even if the order qualified for free shipping).

If we provide a return shipping label, its cost will also be deducted from your refund.

Items returned with customer-caused damage may qualify for a partial refund or store credit only.

Any customs duties or import charges are the responsibility of the customer.

When you order from Laymis and have it shipped to another country, there may be import taxes, customs duties or fees added by that country. These charges are usually due when the package arrives. Laymis does not cover these costs, and it’s the customer’s responsibility to pay for them. Before purchasing, we suggest checking your country’s customs and duty rules to determine if there will be extra charges. We are located in the HONGKONG and cannot predict if duties will be charged or how much they will cost which usually range from 5% to 25% of the order total (item price + shipping).

Important for US/UK/EU/International orders: Please note that we do not calculate or charge VAT during checkout. As a result, the customer will be charged by the post office upon delivery. If an order is returned to us due to unpaid taxes, we will refund the purchase price minus shipping and handling costs. We kindly ask that you respond promptly to any SMS/messages/notes from your local post office to avoid the item being sent back to us.

Laymis does its best to ship every order out within the next business day after it’s confirmed. The majority of our orders are shipped using the USPS, FedEx, or UPS, depending on availability and transit times to your destination. If you need special services, please contact us before placing your order. We do our best to find the lowest reliable shipping methods for our customers and deliver your order as soon as possible. However, we cannot guarantee a specific delivery date for orders outside of the HONGKONG.

13/F, Henning Commercial Building,

164‑166 Hennessy Road,

Wan Chai District,

Hong Kong SAR

To initiate a return:

Email: info@laymis.com

Phone: +85296001223

If you are sending the package on your own, please include your order number and reason for return inside the package.

To help expedite the refund process, please send your shipment tracking number via email, live chat, or text message.

We cover return shipping only if:

We ship the wrong product

The product is missing parts or accessories

In those cases, we also refund original shipping charges.

For returns due to customer reasons, such as accidental orders, incorrect sizing, no longer needing the item, or finding a lower price elsewhere, we may deduct both the actual shipping cost (even if the order qualified for free shipping) and, if we provide a return label, the cost of that label.

Any customs duties or import charges are the responsibility of the customer.

We ship most orders within 24 hours, regardless of destination. Some international orders may incur customs duties or import taxes in the destination country.

Most international packages are shipped via Registered Mail (signature required). If no one is available to sign for the package, a pickup notice will be left. If the package incurs duties, you will be notified to pay them at your local post office.

If a package is returned to us as “Unclaimed,” we will refund the product only, not the shipping cost. For orders with free shipping, the actual shipping costs we paid will be deducted from the refund.

We will accept returned products without question. However, if the return is not due to our error, any prepaid return shipping label and original shipping expenses will be deducted from the refund.

Any customs duties or import charges are the responsibility of the customer.

To exercise your right of withdrawal, you must inform us of your decision by submitting a return or cancellation request through your account before the withdrawal period expires.

Once we receive your withdrawal request, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the date we receive your request. Refunds will be issued using the same payment method you used for the original transaction.

You are responsible for the cost of returning goods unless otherwise stated. Goods must be returned promptly after notifying us of your withdrawal.

The right of withdrawal does not apply to: customized or personalized items, sealed goods that are not suitable for return due to health or hygiene reasons once opened.

Please note that the size of the beads and designs affects how precisely we can adjust the fit. Because we work with beads and designs in a variety of sizes, slight size variations may occur and exact sizing may not always be possible. For example: requesting 7.5 inch instead of 7.4 inch has no impact. Also slight size variations may occur between previous orders because of different bead size or designs.

Please let us know if you need any assistance with this at info@laymis.com 。

If you need to cancel your order, please email us within 24 hours of placing it.

After 1 Year To request a repair, please email info@laymis.com and include the following so we can assess your case:

a photo of the item and the materials that are left

your original order number ( we can assist you with this if forgotten)

The maintenance service is hassle-free, but you are responsible for round-trip freight. However, we are not responsible for lost packages, and we cannot process your repair if your package is lost or damaged in transit. We strongly recommend insuring the package for the full value of the item(s) being returned. Any customs duties or import charges are the responsibility of the customer. Once we have your package. Please allow up to 14 business days for us to register and assess your item for repair. We will notify you by email regarding the expected timeframe once your package has been received.

Gently wipe your jewelry with a soft cotton cloth after wearing. Avoid harsh cleaning materials on both the gemstones and metal parts. If needed, a slightly damp cloth may be used on the stones.

We recommend removing your jewelry before showering, swimming, working out, or sleeping. It is also best to put on your bracelet only after applying perfume, lotion, hairspray, or other products.

Some gemstones are more porous or delicate than others. Repeated exposure to water, soap, salt, or sweat can affect their appearance over time, and certain stones may gradually lose some of their color or shine.

Store your jewelry in the box or pouch provided, away from direct sunlight and heat. To help prevent scratches or damage, store it separately from other jewelry.

Natural gemstones and metal components each have their own characteristics. With proper care, your piece will stay beautiful for longer.