After 1 Year

To request a repair, please email info@laymis.com and include the following so we can assess your case:

• A photo of the item and the materials that are left
• Your original order number (we can assist you with this if forgotten)

The maintenance service is hassle-free, but you are responsible for round-trip freight. However, we are not responsible for lost packages, and we cannot process your repair if your package is lost or damaged in transit. We strongly recommend insuring the package for the full value of the item(s) being returned. Any customs duties or import charges are the responsibility of the customer.

Once we have your package, please allow up to 14 business days for us to register and assess your item for repair. We will notify you by email regarding the expected timeframe once your package has been received.