Creating your custom-made bracelet takes 3-5 business days, provided you have submitted your wrist size and a valid shipping address. Once completed, your order is prepared for shipping. We use [COURIER NAME] for both international and local deliveries. Delivery times typically range from [X-X] business days, depending on your location.

*For resizing requests, shipping fees may apply. To ensure the perfect fit, please check out our size guide before placing your order.

Shipping Middle Eastern Region

Please note that shipments to the Middle Eastern region (the UAE, Bahrain, Israel, Kuwait, Saudi Arabia, Oman etc.) may experience delays. While we do our best to ensure timely delivery, we cannot be held responsible for delays or lost packages once the order has been shipped.

Duties and Fees (International Orders)

Your order may be subject to VAT, import duties, and/or taxes. Due to the complexity of international laws, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the total value of the package contents and cannot alter this value.

If an order is refused or isn't picked up at the local [COURIER NAME] office, you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.

Shipping Guarantee

We ship all orders with [COURIER NAME] to ensure reliable and efficient delivery. While we place our trust in their reliability, certain factors, such as weather conditions or unforeseen delays, may be beyond our control. Shipping errors are rare, and we take every measure to ensure your order is handled with care within the aspects we can manage.

If the tracking shows "delivered" but you have not received your package, please contact us as soon as possible at info@laymis.com or +852 96001223, preferably within 10 days. This allows us to open an investigation with the carrier while it is still possible. After this timeframe, the carrier may no longer accept a claim or investigation, and resolving the issue may take longer or may not be possible.

Shipping Terms

Soline Limited takes care in packaging our products to avoid damage and ensure proper delivery. Some products can only be shipped in boxes, while others can be shipped in small flat padded or non-padded envelopes. Soline Limited is not responsible for lost, delayed, or damaged shipments after they leave our facility. If your package is lost or stolen, you must file a claim with the carrier. Soline Limited also cannot be held responsible for misdelivery or incorrect shipping information.