We are based in Hong Kong, where all of our products are crafted. From our location, we handle every aspect of production and shipping, ensuring that each piece meets our high standards of quality.

From the moment we receive your order, it takes 3–5 business days to craft your product(s). Once production is complete, your order will be ready for shipment.

When your order is shipped, you will receive an email containing your tracking code. If you have not received it, please check your spam or junk folder. If you still cannot find it, contact us at info@laymis.com or WhatsApp +86 134 3168 3084, and we will help track your order and update you on its status.

Please make sure that you have provided the correct wrist size and delivery address so that we can complete your order efficiently.

Please check your email, including your spam or junk folder.

Sometimes we contact customers because the wrist size is missing, the submitted wrist size appears unusually large or small, the delivery address is invalid, or we need additional order information.

We may contact you several times. If we have not received a response after three weeks, we will make and send the order using the wrist size submitted with the order. If no wrist size was provided, we will use our average wrist size of 6.3 inches / 16 cm.

Yes. We are delighted to create an exclusive product together with you. What we can make depends on the product and whether your idea is technically possible for that particular design.

Please keep in mind that the price may change for a custom design. Send your design ideas to info@laymis.com or WhatsApp +86 134 3168 3084, and we will let you know what we can create.

We do not recommend wearing our products while working out, showering, swimming, or visiting the beach, as these activities can damage the gemstones, cords, and metal components over time.

The durability of natural stones varies. Some stones are harder and more resistant, while others are softer and more susceptible to scratches, water, chemicals, impact, and wear.

For detailed care instructions, please read our guide: Taking Care of Your Products.

Please contact us at info@laymis.com or WhatsApp +86 134 3168 3084. We can check whether a small quantity is still available, provide an estimated restock update when possible, or help you find a suitable alternative product.

If you have already placed your order, simply reply to your order confirmation email and let us know the date you need it. We will do our best to arrange the production process as quickly as possible.

For shipping, we use priority services whenever available to help your order arrive as soon as possible. You may also contact us beforehand at info@laymis.com or WhatsApp +86 134 3168 3084, and we will be happy to check what arrangements may be possible.

We offer complimentary gift wrapping for all custom-made products. For regular items, please contact us if you require gift wrapping. An additional charge may apply.

No worries. You can measure your wrist by wrapping a flexible measuring tape snugly around the wrist where you plan to wear the bracelet. If you do not have a measuring tape, use a strip of paper or string and then measure it against a ruler.

Please submit your actual wrist measurement without adding extra length. For help before or after placing your order, contact us at info@laymis.com or WhatsApp +86 134 3168 3084.

Yes, it is possible. Submit your wrist size and then add "loose fit" (in the note or email us afterward is also an option). Keep in mind you need to submit your true wrist size, and not calculate any extra inches yourself. Often, this results in too large bracelets and disappointment.So if you measured your wrist size as 7.25 inches and you want a loose fit, submit 7.25 inches,loose fit.

If possible, measure a bracelet that already fits the recipient or ask someone close to them for help. You may also provide an estimated wrist size and tell us that the item is a gift.

For assistance choosing a suitable size, contact us at info@laymis.com or WhatsApp +86 134 3168 3084 before placing the order.

We prioritize creating perfectly fitting bracelets that complement your wrist beautifully. Here’s why we prefer wrist measurements over fixed lengths:

1. Custom Fit for Every Wrist: Wrist measurements ensure that each bracelet is tailored specifically to your wrist, providing a comfortable and secure fit, unlike standard lengths which might be too loose or tight.
2. Bead Size Variations: Our bracelets are crafted with high-quality natural beads, which can have slight size variations. For example, a 4mm bead might actually measure between 3.9mm and 4.1mm due to natural factors and production processes. This minor variation can affect the overall length of the bracelet.
3. Unique Designs: Different bead sizes and designs affect the bracelet’s length. A bracelet made with larger beads will have a different length compared to one made with smaller beads, even if they both wrap around the wrist the same way.

You can find the bead size in the product title.

For example: Lava Bracelet IV (6mm) means the beads in this bracelet are 6mm. If you are wondering how this size looks on your wrist, you can find a photo in the Product Specifications that shows the difference between bead sizes on a person’s wrist.

Each made-to-order product normally requires 3–5 business days for production after we receive the order and all required information, including the correct wrist size and delivery address.

Shipping time varies by destination, courier service, customs processing, and local delivery conditions. When the order is dispatched, you will receive a tracking code by email. For an estimated delivery timeframe to your country or region, contact us at info@laymis.com or WhatsApp +86 134 3168 3084.

In most cases, you can change the delivery address yourself on the tracking confirmation page. If you're unable to do so, please contact both the courier service and us as soon as possible. Keep in mind that the longer you wait, the more difficult it becomes to amend the address.

Please note that changing the delivery address to a different address and/or country may not always be possible, and if it possible additional transport costs may be charged to you.

Delivery times vary by country and region because courier services, customs processing, and local delivery networks differ. For an estimated delivery timeframe, please contact us at info@laymis.com or WhatsApp +86 134 3168 3084, and we will confirm the available estimate with the courier.

Of course, we understand that getting the size right the first time can be a little tricky, especially with custom-made bracelets. That's why we offer complimentary resizing within 30 calendar days of receiving your item. Simply send an email to info@laymis.com, and we'll provide you with a free shipping label and guide you through the easy steps for resizing your bracelet or necklace.

Please contact us at info@laymis.com or WhatsApp +86 134 3168 3084 before sending any item back. Include your order number, the product you received, and the product or size you would like instead.

The item must be returned in its original packaging, with all tags attached, and without signs of wear or use. Exchange eligibility, shipping costs, taxes, customs duties, and any price difference will be confirmed after we review your request.

We strongly recommend using a trackable and insured shipping service. We cannot be responsible for return parcels that are lost or damaged in transit.

Please contact us at info@laymis.com or WhatsApp +86 134 3168 3084 before returning your order. Include your order number and the reason for the return so that we can confirm the applicable return instructions and eligibility.

Returned products must be in their original condition, unused, with all tags attached, and in the original packaging. Custom-made, personalized, resized, or worn products may be subject to different return conditions.

We strongly recommend using a trackable and insured shipping service. Any shipping charges, taxes, customs duties, or import fees will be confirmed based on the circumstances of the return.

Within 1 Year

We offer one complimentary repair within 1 year of purchase, subject to assessment.Because many of our designs use unique stones and materials, each repair request is assessed individually. To request a repair, please email us at info@laymis.com.

To request a repair, please email info@laymis.com and include:

• a photo of the item and the materials that are left
  
• your original order number ( we can assist you with this if forgotten)
  

If you no longer have your order number, please still contact us and we will do our best to assist you.

Please note that complimentary repairs do not apply to damage caused by improper use, accidental damage, or avoidable strain, such as sleeping, showering, or similar activities.Once we have your package. Please allow up to 7 business days for us to register and assess your item for repair. We will notify you by email regarding the expected timeframe once your package has been received.

After 1 Year

After 1 year, we continue to offer our repair services. This includes ($15 per bracelet ) and a UPS return label to send the order back to you ($25).

Please note that repairs involving water exposure, missing stones/metals, or damaged metal/stone components may result in additional charges, depending on the condition of the item, the gemstones used, and the materials required.To request a repair, please email info@laymis.com and include the following so we can assess your case:

• 
  a photo of the item and the materials that are left
  
• 
  your original order number ( we can assist you with this if forgotten)
  

Shipping the item back to us is not included. You may purchase a UPS return label from us for $25, or arrange shipping yourself using your own carrier.If you choose to use your own shipping carrier, that is possible. However, we are not responsible for lost packages, and we cannot process your repair if your package is lost or damaged in transit. We strongly recommend insuring the package for the full value of the item(s) being returned. Any customs duties or import charges are the responsibility of the customer.Once we have your package. Please allow up to 7 business days for us to register and assess your item for repair. We will notify you by email regarding the expected timeframe once your package has been received.

We use high-quality cords designed to withstand normal use, and we include spare string with every product as a precaution.

If you have difficulty restringing the item yourself, please contact us at info@laymis.com or WhatsApp +86 134 3168 3084. We offer a paid restringing service for damage that is not caused by a manufacturing defect. Customers are responsible for all round-trip shipping costs, as well as any applicable taxes, customs duties, or import charges.

We also record the packing process for every shipment to verify that each item is complete and in good condition before dispatch.

For questions about our loyalty program, available rewards, account points, or redemption conditions, please contact us at info@laymis.com or WhatsApp +86 134 3168 3084 and include the email address associated with your account.